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FAQ Ben Housing

Rental

What is you work process? Do I need to submit any documentation in advance?

Due to the current situation surrounding the COVID-19 virus, we are forced to minimize the number of viewings. This means that we will only view with suitable candidates. Please follow the steps as described on the "How does it work" page.

Does benhousing charges fees/ administration cost to tenants?

We do not charge (administrative) costs for tenants

Are students also eligible for your properties?

Yes. Students are eligible to rent a property, unless the description of the property in question states otherwise.

What happens after a viewing? How is a decision made?

If you are still interested after viewing the property, please let our broker know asap by e-mail or Whatsapp. We will then submit your documents to the landlord of the property, who will ultimately make the choice.

How long will it take for a decision to be made?

It will take no longer than a week. We will do our very best to let you know as quickly as possible!

Which documents do I need to provide to be eligible for a property?

The required documents.

Due to the current situation surrounding the COVID-19 virus, we are forced to minimize the number of viewings. This means that we will only view with suitable candidates. For this reason we ask you the follow the steps as described on the "How does it work" page.

I have expressed my interest and sent my documents, but have not heard anything yet. How is this possible?

Check your spam folder.

Still not found?

There is very great interest in some homes. As a result, we cannot guarantee that you will always receive a response from us.

When can I plan a viewing for a particular property?

If after reading the ad text and viewing the photos and video you are interested in the property, we ask you to follow the steps as described on the "How does it work" page.

Do I need to pay a brokerage fee if I want to rent a property?

We do not charge a brokerage fee.

Can I rent a property without viewing it?

Yes. However, we do recommend you view the property in advance to help prevent any disappointments.

You may not be able to view the property in person. We can send you additional photos and videos in advance if this is the case. Ben Housing believes it is important for tenants to have sufficient information about the property they want to rent.

How can I tell if a property is still available?

The properties on our site which are listed as "new" are still available.

How can I sign up for a viewing?

By clicking the "Respond" button you can request a viewing. You can read how the process works on our "How does it work" page.

I am unable to attend the viewing. What do I do? Can I ask someone to attend on my behalf?

This is possible. However, we don’t recommend it. We know how important it can be to take a look at the property you want to rent before making a final decision.

Is this property still available?

Our website lists the status of each property as ‘new’ or ‘let'. Properties which are listed as ‘new’ are still available and have possible viewings planned. A property which is listed as ‘let’ is no longer available.

Do you have an income requirement?

This varies per property. If there is a strict income requirement, it will be mentioned in the text on the property page.

It is of course necessary that you earn enough to be able to pay the rent. If this is not the case, you will not be chosen as a new tenant.

For students, we ask for a guarantor.

What cancellation notice period do you use?

We use a cancellation period of 1 month.

I am retired, what are the income conditions?

You should receive three times the net monthly rent.

Is there an urgency procedure?

Because we are a real estate agent in the private sector, without waiting lists, urgency does not apply.

Is your question not listed?

We are always working on improving our service.
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